Resident Services

Tenant General Information | Fair Housing |FAQs

FAQs for Residents

Getting Started

Are there any Section 8 properties available?

Yes. Some of the properties we manage are approved for section 8. Please look in the property details page of the property you are interested in to see if the property is approved for section 8, or feel free to call the Resident Manager.

What are your Office hours?

Each property has its own set of hours. Please contact the Manager at the Property of your choice. The PREM Office is open 9:00 a.m. to 4:00 p.m. Monday through Friday. We are closed on Saturday and Sunday and all major holidays. However you may call in for information or to leave a message 24 hours a day at (562) 531-9016; and of course you may always contact us by e-mail at

When should I begin looking for a property to rent?

You should start looking about 30 days before you need to move. Many of PREM'S advertised properties are still occupied while others are vacant. While we usually can not hold a vacant property for long periods of time, we can take applications on occupied properties.

How do I see inside a property that I'm interested in?

Choose a few properties in your area and price range. Then drive by and take a look at them. Once you have narrowed down your choices, call the corresponding Managers to view those properties.

How long are your leases?

Leases are normally 12 months in length. Occasionally a lease can be shortened or extended.

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Application Questions

Does my application take the property off the market?

No. Until your application is approved, all offers to rent will be considered. However, once you are approved and a deposit is paid for the property, the property is then taken off the market.

How long can a property be held for me?

Once you are approved a vacant property can usually be held for up to 5 days. However, this figure may vary depending on the property. Call the Resident Manager for details on a specific property.

Can I submit an application on a property that I haven't seen?

Yes. Many of our advertised properties are still occupied and not ready to be shown. If you see a property that is still occupied, you can still submit an application with the Resident Manager, as many of our up-coming vacancies are rented in advance. (Pre-Rented)

What documents do I need to submit with my application?

Providing the correct documents with your application greatly speeds up the process. Please include the following:

  • Recent pay stubs
  • Photo ID
  • A copy of any military orders
  • Documents supporting other sources of income including Social Security, Disability, Child Support, etc.
  • Copies of any satisfied court judgments which may still appear on your credit
  • 2 years tax returns (self-employed only)

Who may combine income in order to qualify?

Generally, all occupants' incomes are combined to determine income qualifications. Call our office for specific details on your selected property.

We are married. Do we need still need to submit separate applications?

Yes. All persons over 18 must submit a separate application regardless of marital status.

I'm self-employed. What do I need to provide with my application?

If you are self-employed you will need to provide tax returns for the past 2 years.

How long does it take to get a response after I turn in an application?

Provided you have submitted all required documents, it takes 1-2 business days depending on how quickly your employment and landlord references are able to respond.

Do I need to call in to see if my application has been approved?

No. We will call you the moment your application is completed. We appreciate your patience; your application is processed with the highest priority.

What do I need to do after I'm approved?

Once you are approved we'll contact you to arrange to receive your Security Deposit (which reserves the property) and to schedule a lease signing and move-in conference. You will also need to begin move-in preparations.

What do I do if I'm declined?

While most applicants are approved, an application is occasionally declined. If this occurs we will notify you directly.

What if I don't have any credit?

It's not as bad as it may sound. Having no credit is usually not a problem. Your credit report will reflect this and usually you will still qualify.

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About the Property

Which Appliances are included?

Appliances vary by property. All properties provide ranges. Most properties provide air conditioning and some provide dishwashers.

Is Insurance provided?

While the property itself is insured against fire, flood, storms, etc. your personal belongings are not. We strongly encourage all our residents to obtain renters insurance from their local agent. We can provide you with agent information to assist you.

What if I have some concerns about the property I'm interested in?

We want you to be satisfied with your new home. If you have any concerns, please make them known immediately. We'll always tell you exactly how we can resolve them. It is important that all questions be answered in advance of the move-in conference.

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Do you accept pets?

No. "Except seeing eye and hearing impaired dogs".

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Dollars and Cents

Is the $20 Application Fee per Applicant or per Property?

All applicants 18 and over must submit an application and pay the $20 application fee.

What are my total move-in costs?

Your move-in costs will typically consist of:

  • Application Fees
  • First month's rent
  • Your security deposit
  • Any applicable fees / deposits

Is there Sales Tax on rent?

No. At this time there is no Sales tax for rent.

Is the Security Deposit refundable?

Yes -- provided that the property is left in a clean and undamaged condition at move-out.

Are utilities included in the price of the rent?

You are almost always responsible for the utilities (Electric, Gas, Telephone). Utilities vary by each individual property. Refer to the individual property listings or speak with the Resident Manager of that property.

Do you take credit cards?


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